frequently asked questions [faqs]

 What you need to do is collect heart beats, chamsims and heart jellies to use for voting.

• IDOL CHAMP - collect Time and Ruby Chamsims to use for Show Champion voting. For four (4) days, you are allowed to vote 3 times a day, with one (1) vote charging you 3 chamsims. That is a total of 36 chamsims per account in a week to utilize all the voting limits.
• MUBEAT - collect heart beats to vote on Show Music Core. Heart beats expire after 90 days so make sure you're collecting it within the time frame. You can collect heart beats by going to the "Store" and watching 15 ads per day. 1 ad gives you 3 heart beats. That's a total of 45 FREE heart beats per day that you can use for voting. Alternatively, you may complete missions to earn more heart beats.
• WHOS FAN - If you aim to vote for MCOUNTDOWN, you do not need to collect anything for Whos Fan. MCOUNTDOWN gives only one (1) voting ticket per account per week. But you may also collect credits to be used in voting for other polls or events that may have ads or promotional materials as prizes.
• MWAVE - You may vote for MCOUNTDOWN once per day per account. You may create multiple MWAVE accounts using the different social media accounts that you may already have. On the day of voting, log in to these accounts and drop your vote.
• STARPASS - Collect heart jellies to use for Inkigayo Live Voting

For more details, check this page.

Genie is a music streaming platform in South Korea, just like MelOn, Vibe, Bugs, Flo and Soribada. It is only available on South Korean Apple Store or Play Store. If you are not from South Korea, you may still download the App.

For iOS devices, you will need to change your APPLE ID's country settings to South Korea before you can download the app. You can change it back to your original settings after the app has been downloaded.

For Android devices, you may need to download an APK file and install the app.

Alternatively, you may also stream via web browser by visiting genie.co.kr. 

Accordingly, Genie changed their policy a few months ago. All new accounts created after the policy has been announced will be required a Korean phone number to be used to register. However, if you have any existing Genie accounts (created before the new policy) using any of your social media accounts, you may still use them for streaming.

If you are using an inactive KakaoTalk account to log in to your Genie, please take note that KakaoTalk has also made some changes to their policy. By default, all KakaoTalk accounts are only permitted to be logged in in South Korea. If you are logging in using an inactive KakaoTalk account, you will be asked to verify your email address with a verification code. You will then be allowed to add your current country as a permitted country. Once you verify, you will be able to log in again on both your Genie and KakaoTalk accounts.

Korean Music Streaming sites always change their policies. MelOn was so much easier to use until Thanks era. After that, they have made it difficult for international fans to participate in the streaming. There are a lot of requirements and one of them is to have a verified MelOn account. Aside from that, it is unconfirmed whether you need to stream via VPN so that your streams will count. Flo has long since changed their policies. Last May 2020, Soribada has also changed their policies and has disallowed registration of accounts without having the need to verify using Korean mobile numbers. As of now, the most convenient platforms are Genie, Bugs and Naver Vibe. But since Genie has the most weight in most music shows, coming second to MelOn, we chose to focus on this site. 

Genie streaming passes are just like any other subscription on a music streaming platform. It is valid for 30 days and you can stream for an unlimited amount of time for 30 days.

Genie free stream links are one-click links that will lead you to stream one specific song.

Since Genie counts one stream per song per account per hour, it is strictly advised that one account only access the link once per hour. As long as streamed properly, that stream will count towards the charts.

[Update: It has recently been confirmed that streaming links do not have a weight on Genie charts anymore. Therefore projects using streaming links for mass streaming will be ineffective.] 

No. It is advised to have the volume of the music player at least at 50%.If you have ways to mute the device you're using without muting the actual music player, that is fine. 

As confirmed by Youtube Support, views on downloaded videos from Youtube Premium and Youtube Music will still be counted once the user goes online. Youtube doesn't specify how they will count the views, but watching one video on loop MIGHT not be counted as multiple views. It is best to download several SEVENTEEN videos/songs so you can follow the same guide as how you would stream online with a regular Youtube account. 

As confirmed by Google Support and Youtube Help, clearing cache, Youtube viewing history or even your browser history will not delete the views you have already given a video. But you do not need to clear these so often. Please don't worry about it.  

It is good to have a Naver account as you can access several important platforms with this, such as Naver TV and Naver Vibe. We could also help promote SEVENTEEN in Naver Home page if we like and recommend Seventeen News Articles shared by @pledisnews. As for Naver TV and Naver Vibe, this can greatly contribute to Show Music Core wins.